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Information

Delivery

Our delivery costs are based on order value.  Delivery will be by the most economical method.  This includes Royal Mail, ParcelForce and Courier deliveries.

UK Delivery


Order Value Price
1 Up to £9.99 £2.95
2 Up to £19.99 £3.95
3 Up to £29.99 £4.95
4 Up to £39.99 £5.95
5 Up to £49.99 £6.95
6 Up to £74.99 £7.95
  Over £75.00 Free

Terms & Conditions

Payment Methods

We accept credit or debit card payments via Paypal.

We also accept payments by cheque (UK bank only) or by direct Bank Transfer. 

Cheques should be made payable to "B J Curwood", and 5 working days should be allowed for cheques to clear before goods are dispatched.

If you wish to pay by Bank Transfer please email or ring us for details.

All prices include VAT at 20%.

 

  

Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Create.net or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Create or any third party services you access through Create. You can reference the Create Privacy Policy to learn more about its privacy practices. 

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Create to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Create Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Create Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Create. I share information with Create as necessary to provide you my services and comply with my obligations under both the Create Seller Policy and Create Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Beverley Curwood, am the data controller of your personal information. If you have any questions or concerns, you may contact me at bev@carysma.co.uk. Alternately, you may mail me at:

Beverley Curwood, Whitebrook House, Bishton, Newport, Gwent, NP18 2DZ

Refunds, Returns and Cancellations

If your order arrives in a damaged or faulty condition please contact us within 7 days. We will replace the goods or refund the value of the damaged items. Please contact us before returning any items.

If you are not happy with any items you have ordered please return them to us within 7 days. We will be happy to refund you the cost of these items provided they are returned in their original condition and are unopened and unused.

Any items made to the customer's specifications or personalised in any way cannot be returned.

The cost of returning items will be the customer's responsibility and we would advise using recorded delivery as Carysma cannot accept liability for items lost in transit.